Privacy Policy

PRIVACY POLICY

Last Updated: April 15, 2026

Serving Palm Bay, Florida & Surrounding Areas

Palm Bay Mobile Locksmith (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard information when you contact us, use our services, or visit our website. Please read this policy carefully.

Information We Collect

We collect information you voluntarily provide to us when you:

Request locksmith services (residential, commercial, or automotive)
Contact us by phone, email, or web form
Schedule an appointment or request an estimate
Submit payment for services rendered

The types of personal information we may collect include:

Identity Information: Full name, government-issued ID (required for certain services per industry standards)
Contact Information: Phone number, email address, physical address of service location
Vehicle Information: Make, model, year, VIN, and license plate (for automotive services)
Property Information: Address and access details necessary to perform the requested service
Payment Information: Billing details processed securely through our payment provider (we do not store full card numbers)
Technical Information: IP address, browser type, and device information if you visit our website.

How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our locksmith services
Verify your identity and ownership/authorization before performing any service
Process payments and issue receipts or invoices
Communicate with you regarding your service request, appointment, or follow-up
Respond to inquiries, questions, and customer support requests
Improve our services and customer experience
Comply with applicable legal obligations, including fraud prevention
Send occasional service-related communications (we do not send unsolicited marketing without your consent)

Security Note: Verification of identity and authorization is a strict requirement before we perform any lockout, rekeying, or lock replacement service. This protects both you and us.

SMS Communications & Opt-In Policy

By providing your phone number and opting in, you consent to receive informational, service, and promotional SMS messages from Palm Bay Mobile Locksmith. These messages may include appointment confirmations, service updates, estimates, and occasional promotional offers.

Opt-In: You may opt in by submitting your phone number through our website contact form, requesting a callback, or verbally confirming consent at the time of service.
Opt-Out: Reply STOP at any time to unsubscribe from SMS messages. You will receive one confirmation message and no further messages will be sent.
Help: Reply HELP for assistance or contact us directly at (321) 341-2001.
Message Frequency: Varies based on your service activity and preferences.
Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

No Sharing of SMS Opt-In Data: We do not sell, share, rent, or disclose your SMS opt-in information or phone number to any third parties or affiliates for their own marketing purposes. SMS consent and opt-in data are collected solely for the purpose of communicating with you about your service requests and are never transferred to outside organizations.

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: Trusted vendors who assist in business operations (e.g., payment processors, scheduling software) under strict confidentiality obligations
Legal Requirements: If required by law, court order, or governmental authority
Safety & Fraud Prevention: To protect the rights, property, or safety of our company, customers, or others
Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate notice to you

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encrypted storage of sensitive customer records
Secure payment processing through PCI-compliant providers
Limited access to personal data on a need-to-know basis
Regular review of data handling practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We may use:

Essential Cookies: Necessary for basic website functionality
Analytics Cookies: To understand how visitors use our site (e.g., Google Analytics) — data is aggregated and anonymized
Marketing Cookies: Only if you have opted in to marketing communications

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Right to Access: Request a copy of the personal data we hold about you
Right to Correction: Request correction of inaccurate or incomplete information
Right to Deletion: Request deletion of your personal data, subject to legal retention requirements
Right to Opt-Out: Opt out of any marketing communications at any time
Right to Data Portability: Request your data in a portable, machine-readable format

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies before providing any personal information.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us — Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:

Business: Palm Bay Mobile Locksmith
Location: Palm Bay, Florida & Surrounding Areas
Phone: (321) 341-2001
Email: info@palmbaymobilelocksmith.com